Essential Account Management Overview
Equipping Professionals With The Essential Skills To Build Relationships And The Commercial Acumen To Develop Key Accounts.
What it involves
Business Development and account management require different skills and this module is concerned with hot to increase revenue from existing clients to really grow your business.
Great account managers are viewed as trusted advisors, consultants, confidantes and pivotal to both you and your client’s organizational success. This course is designed for individuals with 1 to 3 years account management experience and participants will look at the core characteristics of what makes a great account manager. This includes skills such as developing valuable and long lasting relationships, territory mapping and strategic planning, building trust, delivering vale and more.
Learning Objectives
- Building, managing and developing professional relationships
- Strategic account and territory planning
- Organizational contact mapping
- Effective time management and prioritization
- Providing value in every interaction
- Consultative problem solving as a trusted advisor
- Conflict resolution and managing expectations
The Specifics
- This is a 2 day course, beginning at 9:30am and finishing at 5:00pm on each day.
- Action plans are sent through to the delegate’s line manager to ensure training goals can be realistically achieved and that this impact is measurable